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Shipping & Returns |
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All orders placed with HID Kits Warehouse constitute the acknowledgement and acceptance of all conditions listed on HID Kits Warehouse website and all conditions listed below.
All orders shipped to a New York State address must pay New York State Sales Tax. Depending on the product(s) ordered and the destination of the order, certain shipping services may not be available. HID Kits Warehouse reserves the right to change the method of shipping suited to the product(s) ordered and the destination of the package(s). All orders (including Check & Money Order) will not be shipped until payment has been received in full. All unpaid orders will be cancelled after 30 calendar days.
A 20% RESTOCKING FEE will be assessed on all Returned Item(s), Refused Shipments, and Canceled Orders that have been Shipped. Shipping Charges are NON-REFUNDABLE. All returned merchandise must be unused and in its original saleable packaging. Returned items or exchanges will only be accepted if the items are returned to HID Kits Warehouse within 14 Calendar Days of the date of receipt. Selecting an expedited shipping method does not guarantee that the order will be shipped by a certain date. An expedited shipping method only instructs HID Kits Warehouse to use that method of shipping when the order is processed and ready to ship.
All authorized return merchandise must be unused and in its original packaging. No return or exchange on merchandise that shows signs of having been installed, modified, mounted, scratched, or defaced will be allowed. RETURN MATERIALS AUTHORIZATIONmust be issued before any returns can be made. We will not accept any returns without this number. Please write the number clearly on the outside of your returning package and tag the item(s) inside with your name and RMA Number. HID Kits Warehouse must receive the return within 10 calendar days after the RMA Number has been issued. The Return Authorization Number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. A refund, exchange, or core return will not be considered until all relevant items, hardware, and accessories have been returned to HID Kits Warehouse. Original shipping and handling charges are not refundable. A photocopy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact telephone number where we may be able to reach you.
It is the responsibility of the customer/installer to verify the correctness of size and application of all parts before purchase and installation. Shortage claims must be made within 5 working days of receipt date. All claims for damaged merchandise must be made with the shipping carrier. Please keep all shipping cartons and all packing materials for carrier inspection. HID Kits Warehouse cannot initiate any claims with the carrier. All approved refunds will be paid either by Company Check, Paypal or Store Credit, to be determined by HID Kits Warehouse. A 20% handling fee will be assessed on all authorized returns.
All special orders (personalized / Group Deals) items must be paid in full at the time of order. All special orders and custom orders will be processed in the most timely and efficient manner possible; however, HID Kits Warehouse will not be held responsible for delays above and beyond its control. No cancellations, refunds, or exchanges on special order items or custom order items. Any refused shipments sent back to HID Kits Warehouse does not constitute the right to a refund or credit. It is the customer's responsibility to make all arrangements with HID Kits Warehouse for refused shipments. It is company policy to charge the customer all freight charges associated with the shipment and a 20% restocking fee on all products shipped. |
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Tuesday 16 March, 2010
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